privacy policy

This is the Privacy Policy that Celering applies to how personal data is processed through its “Website”, the “App” or, jointly, the “Platform”, which form an integral part of the Celering Terms and Conditions.

Celering’s contact details 

CELERING CARSHARING, S.L. (hereinafter, “Celering”) is a company with registered office at Paseo de la Castellana no. 43, 28046 Madrid, Spanish tax ID number B-88.056.866 and registered in the Commercial Registry of Madrid: Volume: 37,394, Page: 145, Section: 8, Sheet: M-666682, Entry: 1. Contact email hola@celering.com and contact telephone number 910 376 253.

Data protection officer 

You can find the contact details for our data protection officer here and ask any questions or request any information you may need on the processing of your personal data.

Applicable regulation and personal data protection principles 

The collection, processing and subsequent use of your personal data by Celering is subject to the General Data Protection Regulation (EU) 2016/671, of 27 April 2016, (hereinafter, the GDPR) and to the Spanish legislation implementing the GDPR from its date of application on 25 May 2018.

At Celering, we process the personal data of our Users in accordance with the following principles (laid down in the abovementioned regulation):

  • To process users’ data legally, fairly and transparently.
  • To process data only for the purposes it was collected.
  • Data minimisation: To process appropriate and relevant data and only as much as necessary.
  • Accuracy: To process accurate and, where necessary, up-to-date data.
  • Limit on storage time (no longer than necessary for the purposes).
  • Integrity and confidentiality (ensuring an appropriate security level).

What personal data does Celering collect from Users?

At Celering, we only collect appropriate and relevant data limited to what is necessary for the purposes for which it is processed.

In particular, we collect the data necessary to ensure and enable access, use and/or procurement of Celering’s services including full name, email address and bank details to manage payments, among others.

We also process data resulting from the execution of our services and that is necessary for their development, control, management and execution, as well as data relating to the age and licences of the users of our vehicles and the location of those vehicles and their drivers.

How do we collect your personal data? 

At Celering we only collect and process personal data if we have your consent or when it is necessary to provide our services based on compliance with our contracts and legal obligations, which are the legal basis that enables us to process your data.

This is why we collect the personal data you voluntarily provide us with when filling in the forms available on our Website and Application when you identify yourself, according to our Terms and Conditions.

Why do we use your personal data?

Celering only uses your personal data for the following purposes:

  1. To provide the services you have asked for, including management of vehicles and our car rental system;
  2. To attend to your queries and requests, manage all the communications and provide you with any information you may request from us;
  3. To comply with our legal obligations and duties of monitoring, diligence and control over the use of our vehicles;
  4. To keep you informed of our services; and
  5. Your data may also be used for segmentation and statistical purposes to map traffic and the use of the websites, apps or other Celering platforms and to determine your tastes and preferences to send you promotional and advertising related to our services, according to your interests.

What third parties do we share your personal data with? 

To be able to offer you our services, according to the purposes indicated above, Celering will share your personal data with:

  • Our suppliers to ensure the best possible service, ensuring that the proper security of your data is guaranteed;
  • Our fleet of vehicles’ insurance companies; and
  • The competent public authorities if necessary to meet legal obligations.

What privacy rights do you have as a User of Celering and how can you exercise them? 

As a User of Celering, you may exercise your privacy rights at any time and free of charge, as established in the applicable regulations, such as:

  1. To know what personal data Celering has collected and processed, for what purposes and the third parties with whom it is shared;
  2. To obtain a copy of your data (the second or subsequent copies may generate administrative costs);
  3. To have your personal data corrected if it is inaccurate or supplemented if it is incomplete;
  4. To request the elimination of your personal data once it is no longer necessary for the purposes it was collected;
  5. To request that the processing of your personal data be limited while its potential inaccuracy and other circumstances provided for in the applicable regulations are being verified;
  6. The right for your personal data to be transferred to another company, entity or individual in a common structured format (right to data portability).
  7. The right to object to the processing of your personal data by Celering.

To exercise these rights you may contact our Privacy Office using this email address: protecciondedatos@celering.com.

Commitment to data accuracy 

Please be reminded that as a User you are responsible for the information provided to Celering and its adequacy and accuracy.

Therefore, Celering shall not be responsible for data provided by the User that is not true, appropriate and/or correct.

Changes in the processing policy 

Celering reserves the right to change its privacy and processing policy at any time. Celering shall always record any changes in a transparent and visible manner in this Privacy Policy.

Cookies

The www.canarias.celering.com website uses cookies. A cookie is a small text file that is placed on your device (computer, smartphone and/or tablet) to understand how our Users browse through our website and record information from browser sessions.

Cookies cannot damage the User’s device and are very useful, as they help identify and resolve problems, helping improve the interactive services offered and adapt the content to the User’s preferences.

Celering uses its own and third-party cookies, which enable us to record browsing data to improve experience.

If you do not want to receive cookies, you can set your Internet browser to delete or block them or to receive a warning before a cookie is stored.

If you want to continue without any changes, just continue browsing the web.

What kind of cookies does Celering.com use? 

  • Technical cookies: They enable Users to activate different browsing options or services on the website, such as the session ID or a purchase or log-in process. Deactivating them affects the website’s functioning.
  • Personalising cookies:  These cookies allow Users to access a service with general pre-defined features, such as language or a country-specific configuration.
  • Analysis cookies: These are used to follow up website user behaviour and improve the platform by analysing the service users’ usage data.
  • Behavioural advertising cookies:These cookies store information about User behaviour to develop a specific profile and display advertising based on it in different advertising spaces.

How can you disable or delete cookies and withdraw your consent?

If you would like to block the use of cookies on our website, follow the instructions below.

These procedures are subject to modifications by the browser developers, so we cannot ensure that they adapt to their latest version.

  • Internet Explorer
    In the “Tools” menu, click “Internet options”, the “Privacy” tab and the “Advanced” button. Select the box “Accept”, “Block” or “Prompt”. We recommend checking the option “Always allow session cookies” for optimal browsing through our Website.
  • Firefox
    In the “Tools > Options” menu, click the “Privacy” tab. Check or uncheck the box “Do not track”. You can also delete the cookies installed by clicking the option “Remove individual cookies”.
  • Chrome
    In the “Tools > Configuration” menu, click the “Privacy > Content settings”. If you don’t want to enable cookies, select the option “Block site data and third-party cookies”.
  • Safari
    In the menu “Tools > Preferences”, select the tab “privacy”. In the menu “Block cookies”, select “Always” or “Never”.

 

If you are using a different browser, you can obtain more information on how cookies are installed through the browser’s help or assistance section. If you need help with the cookies setting, please send us an email to webmaster@canarias.celering.com and we will contact you as soon as possible with the information you need.